Xtreme contacts — support and official resources
Xtreme contacts are collected in one place: where to turn with questions about verification, payments and responsible gaming. The material lists official and specialised resources as of September 2026.
Where to turn
Player questions are divided by topic — from verification to responsible gaming. Below is which resource is responsible for each area.
| Question | Resource |
|---|---|
| Gambling regulation | PlayCity |
| Identity verification | Diia app |
| Tax on winnings | tax.gov.ua |
| Gambling addiction | 0 800 505 201 |
Questions about the account, cashier and bets at xtreme ua are resolved in the personal account after logging in. Verification and profile status determine access to withdrawals.
The official regulatory status is available on the supervisory body's resource, not only in the platform's description. This makes it possible to check current rules against the primary source.
Questions about deposits, withdrawals and limits relate to the cashier section in the account. Current minimum amounts, fees and timing are shown directly in the cashier during the transaction.
Questions about bets and event statuses are resolved in the account history. It stores bet slips, results and fund movements regardless of the device used to log in.
Verification and documents
Identity confirmation takes place via the Diia app with a check of passport data. Verification links the xtreme casino account to a real user and unlocks withdrawals.
Real-money play is available only from age 21. Accounts of minors are not confirmed at the verification stage.
Completed verification precedes the first withdrawal, so the account is always tied to a confirmed profile. There is no need to repeat the check when changing devices.
Verification via Diia checks passport data against state registers without manually uploading scans. This speeds up identity confirmation compared with the classic submission of documents.
Responsible gaming and help
Casino games and sports betting involve the risk of financial loss and are not a way to earn money. If gambling stops being entertainment, it is worth seeking specialised help.
Free support in Ukraine is provided by the National Mental Health Hotline. Below are the resources to turn to if there are signs of addiction.
- National Mental Health Hotline — 0 800 505 201
- Gamblers Anonymous — an international support programme
- GamCare — advice and support
- Gambling Therapy — help with gambling addiction
Calling the national hotline is free and confidential. An early response to signs of problem gambling reduces the risk of more serious consequences.
Signs of problem behaviour include chasing losses, hiding spending and raising stakes beyond the budget. With such signals, it is worth taking a break and seeking support using the contacts above.
Official sources
Questions of regulation, verification and taxation rely on official resources. Below are the links where current data can be checked.
- PlayCity — the gambling regulator in Ukraine
- Diia — identity verification via the state app
- State Tax Service — tax rates on winnings
The xtreme format keeps the casino and betting in one account, so balance enquiries concern the shared account. Transaction history is stored in the account regardless of the section.
Questions about tax on winnings are checked against State Tax Service data. The current rates — 18% personal income tax and a 5% military levy — are published on the agency's official resource.
Market regulation and operator status are maintained by PlayCity as the state supervisory body. Current rules on access to gambling content are published on its official resource.
Conclusion
Xtreme's contact and specialised resources cover regulation, verification, taxes and responsible gaming. Account questions are resolved in the account after verification via Diia under PlayCity supervision.
Questions of access, age and regulation rely on official rules, not on the platform's description. This allows players to make decisions based on verified data.
The section suits players looking for official sources and support resources in one place. The key points are PlayCity, Diia, tax.gov.ua and the national helpline.
Questions and answers
Below are short answers to common questions about enquiries and support. The data is as of September 2026.
Where should I turn with account questions?
Questions about the account, cashier and bets are resolved in the personal account after logging in. Access to withdrawals opens after verification via Diia.
Where can I check the regulatory status?
The current regulatory status is available on the official PlayCity resource. It is the state body responsible for supervision and the register of operators.
Where can I turn for help with gambling addiction?
Free support is provided by the National Mental Health Hotline at 0 800 505 201. Gamblers Anonymous, GamCare and Gambling Therapy are also available.
How do I confirm my identity?
Verification takes place via the Diia app with a check of passport data. A confirmed profile unlocks withdrawals.
Where can I check the tax rate on winnings?
The current rates — 18% personal income tax and a 5% military levy — are published by the State Tax Service. They can be checked on the official resource tax.gov.ua.
Where is the transaction history stored?
The history of deposits, withdrawals and bets is stored in the personal account. The data is available regardless of the device used to log in.